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Total Quality Management

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Total Quality Management

Credential: Masters Degree
Duration: 1 - 2 Years
Credit Hours: 39
Tuition Fee: AED 1815 / credit hour (see detailed fee structure here)
Class Timings: Weekend or Weekdays
Medium of Instruction: English
The Master of Business Administration degree is a 39-credit hour program that is based on the completion of 7 core courses and 5 specialization courses of 3-credit hours each. All modules are eight weeks each in duration. All students complete the core courses before moving to the individual specializations. Students who do not have an undergraduate degree in Business Administration must first complete five MBA Preparatory courses(15 credit hours) before entering the program.

The Master of Business Administration in Total Quality Management (MBA TQM) requires that a student complete 39 credit hours and attain a minimum cumulative GPA of 3.00.
The Program Completion Requirements are as follows:

Category Courses Credit Hours
Core Courses 7 21
Specialization Courses 4 12
Dissertation Course 1 6
TOTAL 12 39

Program Vision and Mission

Program vision:

To be a premier UAE-based International Business School producing transformational thought leaders capable of contributing to a knowledge-based economy.

Program mission:

To prepare students in the various domains of business administration for successful professional careers in knowledge-based economies and to assume leadership roles in dynamic global business environments. By promoting innovation and entrepreneurship, and collaboration with all stakeholders, the program strives to create impact on local and regional communities.

Program Educational Aims

The MBA-TQM program aims to provide its students with:

  • Advanced business management knowledge to succeed in rapidly-changing business environments.
  • Critical thinking and collaborative skills to serve national and multinational enterprises that create value in a dynamic global economy.
  • Leadership and interpersonal skills to become agents of organizational development, change and corporate social responsibility.
  • Opportunities for self-assessment, continuous learning and career growth to become exemplary future business leaders.
  • Applied research and industry exposure to help identify opportunities for contributing to a knowledge economy.

Program Learning Outcomes (PLOs)

Students after completing the MBA-TQM program should be able to:

  • Develop an integrated approach to improve organizational performance by using current and emerging management concepts, research methodologies, and technology.
  • Apply advanced problem-solving skills to analyze and solve business problems in different organizational contexts.
  • Articulate ethical strategic decisions to demonstrate leadership and responsibility.
  • Manage professional activities both independently and collaboratively within organizational contexts.
  • Design TQM programs using internationally recognized quality management systems and frameworks.
  • Evaluate the effectiveness of total quality management systems and recommend feasible and innovative improvements.

 

Degree Requirements

The Master of Business Administration in Total Quality Management (MBA TQM) requires that a student complete 39 credit hours and attain a minimum cumulative GPA of 3.00.
The Program Completion Requirements are as follows:

Category Courses Credit Hours
Core Courses 7 21
Specialization Courses 4 12
Dissertation Course 1 6
TOTAL 12 39

 

 

Program Structure: (All Program Course Listing)

The below MBA Remedial courses are for the students conditionally admitted with a CGPA less than 2.5 out of 4.0, and for the students with non-business background. 

Course Code Course Name  Credit Hours 
MGT – 302 Management & Organizational Behavior  3 CH not counted towards the MBA program credits or CGPA 
FIN – 301 Financial Management  3 CH not counted towards the MBA program credits or CGPA
BUS – 102 Business Statistics 3 CH not counted towards the MBA program credits or CGPA

 

MODULE   COURSE CODE   COURSE NAME CREDIT HOURS PREREQUISITE
1 MGT 565 Organizational Behavior and Leadership 3  
MGT 550 Management Research Methods 3  
2 MKT 570 Advanced Marketing Management 3  
FIN 505 Managerial Finance 3  
3 MGT 505 Advanced Operations Management 3 MGT 550
TQM 600 Designing organizations for Quality 3  
4 BUS 502 Business Strategy and Ethics (Capstone) 3 FIN 505, MGT 505,

MGT 565, MGT 550,

MKT 570

TQM 601 Planning and Continuous Improvement 3 TQM 600
5 TQM 602 Strategic Performance Measurement Systems 3   TQM 600, BUS 502
TQM 603 Statistical Quality Control 3   MGT 505, MGT 550
6 MIS 501 Advanced Management Information Systems 3  
TQM 607 Dissertation 6 Completion of 30 credit hours
7 TQM 607 Dissertation (continued)    
  Cumulative Credit Hours 39 

 

 

Pre-MBA Program

COURSE NUMBER COURSE NAME TEACHING HOURS Non-credit
ACC 101 Accounting 1 3
BUS 102 Business Statistics 3
ECO 201 Microeconomics 3
FIN 301 Financial Management 3
MKT 302 Principles of Marketing 3
Total Teaching Hours 15

MBA Core Courses

COURSE NUMBER COURSE NAME CREDIT HOURS PREREQUISITE
MODULE 1
MIS 501 Advanced Management Information Systems 3  
MGT 550 Management Research Methods  3  
MKT 570 Advanced Marketing Management 3  
FIN 505 Managerial Finance 3  
MGT 505 Advanced Operations Management 3  
MGT 565 Organizational Behavior and Leadership 3  
BUS 502 Business Strategy and Ethics (Capstone) 3 FIN 505; MGT 505; MKT 570
Total Credit Hours 21  
 

MBA – Total Quality Management

COURSE NUMBER COURSE NAME CREDIT HOURS PREREQUISITE
MODULE 1
MIS 501 Advanced Management Information Systems 3  
MGT 550 Management Research Methods  3  
Total Credit Hours 6  
 
COURSE NUMBER COURSE NAME CREDIT HOURS PREREQUISITE
MODULE 2
MKT 570 Advanced Marketing Management 3  
FIN 505 Managerial Finance 3  
Total Credit Hours 6  
 
COURSE NUMBER COURSE NAME CREDIT HOURS PREREQUISITE
MODULE 3
MGT 505 Advanced Operations Management 3 MGT 550
MGT 565 Organizational Behavior and Leadership 3  
Total Credit Hours 6  
 
COURSE NUMBER COURSE NAME CREDIT HOURS PREREQUISITE
MODULE 4
BUS 502 Business Strategy and Ethics (Capstone) 3 FIN 505; MGT 505; MKT 570
TQM 600 Designing Organizations for Quality 3  
Total Credit Hours 6  
 
COURSE NUMBER COURSE NAME CREDIT HOURS PREREQUISITE
MODULE 5
TQM 601 Planning and Continuous Improvement 3 TQM 600
TQM 602 Strategic Performance Measurement Systems 3 BUS 502,

TQM 600

Total Credit Hours 6  
 
COURSE NUMBER COURSE NAME CREDIT HOURS PREREQUISITE
MODULE 6
TQM 603 Statistical Quality Control 3 MGT 505,

MGT 550

TQM 604 Service Quality Management (Elective ) 3 TQM 601
TQM 605 Balanced Scorecards (Elective ) TQM 600
TQM 606 Leadership for Performance Excellence (Elective ) MGT 565
Total Credit Hours 6  
Cumulative Credit Hours 36  

Study Plan

Course Number Course Name Credit Hour Prerequisite
Semester 1
MGT 565 Organizational Behavior and Leadership 3  
MGT 550 Management Research Methods 3  
Semester 2
MKT 570 Advanced Marketing Management 3  
FIN 505 Managerial Finance 3  
Semester 3
MGT 505 Advanced Operations Management 3 MGT 550
TQM 600 Designing Organizations for Quality 3  
Semester 4
BUS 502 Business Strategy and Ethics (Capstone) 3 MGT 505,FIN 505,MKT 570,MGT 565,MGT 550
TQM 601 Planning and Continuous Improvement 3 TQM 600
Semester 5
TQM 602 Strategic Performance Measurement Systems 3 BUS 502,TQM 600
TQM 603 Statistical Quality Control 3 MGT 505,MGT 550
Semester 6
MIS 501 Advanced Management Information Systems 3  
TQM 607 Dissertation 6  

Course Description

Course Title Management and Organizational Behavior Course Code MGT – 302 Credit Hours 3
Pre-requisite(s) None Co-requisite None  
This course provides an overview of the major functions of management like planning, organizing, staffing, leading, and controlling. It also provides a balanced coverage of all the key elements comprising the discipline of Organizational Behavior in a style that students will find both informative and interesting.
Students will learn about the relation between structure and culture; leadership, motivation, teamwork, and communication.
Course Title Financial Management Course Code FIN – 301 Credit Hours 3
Pre-requisite(s) None Co-requisite None  
The course gives an understanding and perspective on the financial management functions in an organization. It provides the ability to use tools like financial statement analysis, financial planning and working capital management. It enhances long term investment decisions through the use of valuation principles and equips students with the ability and confidence to tackle common financial problems in practice.
Course Title Business Statistics Course Code BUS – 102 Credit Hours 3
Pre-requisite(s) None Co-requisite None  
This course introduces students to statistical analysis and how it relates to business decision making. Students will learn how to apply statistical tools for the collection, presentation, description, analysis and interpretation of data in business contexts. Topics covered include variables, levels of measurements, basic survey design, descriptive measures, probability analysis, sampling methods, confidence interval and hypothesis testing, and correlation and regression analysis. The course includes theoretical and practical lectures.
Course Title Organizational Behavior and Leadership Course Code MGT 565 Credit Hours 3
Pre-requisite(s) None Co-requisite None
This course focuses on the study of human behavior in organizations. Students will learn to apply various theoretical concepts and practical methods for understanding, analyzing, and predicting individual and group behavior, teamwork, motivation, interpersonal conflict, and communication. In addition, students will learn various leadership theories and practices in the organization and global leadership. Students will also conduct critical analyses of various models and issues related to employee behavior within organizations, analyze cases, and apply theories innovatively and ethically.
Course Title Management Research Methods Course Code MGT 550 Credit Hours 3
Pre-requisite(s) None Co-requisite None
This course provides students with the opportunity to identify and apply appropriate research methodologies, including quantitative and qualitative methods approaches, to design, analyze, interpret, and report research results. The main goal of this course is to enable students to make informed decisions using advanced statistical analysis based on accurate, reliable, and timely information, just like managers in a corporate setting.
Course Title Advanced Marketing Management Course Code MKT 570 Credit Hours 3
Pre-requisite(s) None Co-requisite None
This course provides an understanding of the application of marketing theories, concepts, and practices as they relate to the management of the marketing function in a complex organization. Emphasis will be on the managerial aspects of marketing plans, including analysis of the external environment. A key element of the course will include the relationship of the “marketing mix” to strategic planning. A clear understanding of the importance of marketing, as well as a grasp of effective marketing practices, will be examined. Students will gain a working knowledge of both marketing theory and the practical application of innovative marketing strategies. They will also come to understand how product, price, place, and promotion contribute to the marketing mix as they explore research-based insights into consumer behavior.
Course Title Managerial Finance Course Code FIN 505 Credit Hours 3
Pre-requisite(s) None Co-requisite None
This course provides an introduction to managerial finance, financial statements and analysis, cash flow and financial planning.
Students will also explore the time value of money, capital budgeting techniques, the cost of capital, capital structure, and working capital management.
Course Title Advanced Operations Management Course Code MGT 505 Credit Hours 3
Pre-requisite(s) MGT 550 Co-requisite None
This course helps students to apply the operations management principles and strategies for improving the service/product innovation. Focus is laid on analyzing the design of operations processes from the product-process matrix viewpoint and developing a global supply chain management strategy through the usage of information technology (IT) and inventory management techniques. By studying this course, students will be able to analyze the improvement processes from various perspectives of lean and six sigma tools and apply them successfully in managing projects.
Course Title Designing organizations for Quality Course Code TQM 600 Credit Hours 3
Pre-requisite(s) None Co-requisite None
This course will cover the principles of total quality management and emphasizes the high-performance management practices, such as those reflected in the ISO 9000 and Six Sigma. Topics will include: foundations of quality management, Design for quality, process improvement, quality management systems and managing for performance excellence.
Course Title Business Strategy and Ethics (Capstone) Course Code BUS 502 Credit Hours 3
Pre-requisite(s) FIN 505, MGT 505,MGT 565, MGT 550,MKT 570 Co-requisite None
This is a capstone course and it enables students to learn about the dynamics of strategic management process and strategy formulation in an applied manner. It equips students to critically analyze, interpret, and evaluate both internal and external environments in local and global contexts. By studying this course, students will develop hands-on skills of strategic decision- making frameworks and approaches and be able to apply them successfully at personal, organizational, and societal levels. Focus will be laid on critically analyzing the corporate ethical principles and ethical issues in the workplace, and training students to apply in the dynamic organizational scenarios.
Course Title Planning and Continuous Improvement Course Code TQM 601 Credit Hours 3
Pre-requisite(s) TQM 600 Co-requisite None
This course covers the necessary tools and techniques for continuous improvement and problem solving. Students will learn how to develop their interpersonal skills and work effectively in teams. In addition, this course helps students and guides them through the effective use of problem-solving tools and helps them apply the quality improvement process in all aspects of their work.
Course Title Strategic Performance Measurement Systems Course Code TQM 602 Credit Hours 3
Pre-requisite(s) TQM 600, BUS 502 Co-requisite None
This course focuses on various types of performance indicators for continuous improvements and how to identify indicators that achieve organizations goals and objectives. Students will learn how to develop and design effective performance measurement systems. Topics will include: quality and process indicators, indicators criticalities and curiosities, performance indicators properties, designing a performance measurement system and indicators, measurement, preferences and evaluation.
Course Title Statistical Quality Control Course Code TQM 603 Credit Hours 3
Pre-requisite(s) MGT 505, MGT 550 Co-requisite None
This course introduces students to modern quality control techniques for statistical process monitoring and control. Students will advance their knowledge of the benefits of process improvement tools and apply statistical process control for continuous quality improvement. Topics for the course include Six Sigma processes, control charts for variables and attributes, Process and Measurement System Capability Analysis, Control Charts for Detecting Small Shifts, and Multivariate Process Monitoring and Control techniques.
Course Title Advanced Management Information Systems Course Code MIS 501 Credit Hours 3
Pre-requisite(s) None Co-requisite None
The course provides the students with the knowledge and skills required to utilize information systems for organizations effectively. Students will explore information technology components, information systems in organizations, web-enabled enterprises, and information systems security. The topics are related to the specified areas of business and management.
Course Title Dissertation Course Code TQM 607 Credit Hours 6
Pre-requisite(s) Students must have completed 30 credit hours
The MBA-TQM dissertation course involves the investigation of a quality management problem by the student. The student has to choose the research topic from the area of TQM and carry out applied research in quality related issues. The MBA-TQM dissertation course enables the student to demonstrate their overall understanding of the courses studied in the MBA program.

Under the guidance of a supervisor, the student will be able to apply appropriate methodologies to articulate the identified problem and critically analyze the issues involved. The student will be able to present the outcomes of the analysis and recommend solutions appropriate to the field of work.

Program Tuition Fee

Item Amount in AED Description
Application and Admission Fee 3000 One-time fee submitted with the application (non-refundable)
Registration Fee (Master of Law) 500 Per semester (Fall & Spring) (non-refundable)
Registration Fee (Master of Law) 300 Per Session (Summer) (non-refundable)
Registration Fee (MBA) 250 Per Term (non-refundable)
Transfer of Credits Fee 300 One-time fee submitted with the request (non-refundable)
Late Registration 200 Per course
Visa processing Fee 2000
Visa Deposit 5000 Refundable at the time of visa cancelation and after
  • Fees are subject to 5% Value Added Tax (VAT).
  • Annual Tuition Fee excludes the registration, and text books
  • AED represents United Arab Emirates
  • CU Ajman may charge fees for additional services and facilities as required, and may increase fees at anytime without prior notice.

* If the students need an extension to defend the thesis, then they must pay AED 6,930 for each extension (the period of each extension is 6 months).

** This scholarship is for limited period

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Scholarships & Discounts

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Application⬧Admission⬧Registration Fees ( Graduate Programs )
Program Degree Major Medium of Instruction Program

Duration

Credit Hours Tuition Fee per credit hour in AED Total

Tuition

Fee in

AED

Master of Law Master Public Law Arabic 18-24 months including Thesis 24 2420 58,080
Master Private Law Arabic 18-24 months including Thesis 24 2420 58,080
  Thesis

(in Arabic)

Arabic 6 months 9 25,410* 83,490

(Courses

& Thesis)

Master of

Business

Administration

Master Total Quality

Management

English 14 months including Thesis 33 1815 59,895
Thesis English 4 months 6 16,940** 76,835
(Courses
& Thesis)
Professional

Postgraduate

Diploma in

Teaching

(in Arabic)

Higher

Diploma

  • Islamic Studies
  • Arabic Language
  • English Language
  • Science
  • Mathematics
  • Computer Information Technology
Arabic 2 semesters 24 15,000

(Lump-sum amount)***

 

Item Amount in AED Description
Application and Admission Fee 3000 One-time fee submitted with the application (non-refundable)
Registration Fee (Master of Law) 550 Per semester (Fall & Spring) (non-refundable)
Registration Fee (Master of Law) 330 Per Session (Summer) (non-refundable)
Registration Fee (MBA) 275 Per Term (non-refundable)
Transfer of Credits Fee 330 One-time fee submitted with the request (non-refundable)
Late Registration   220 Per course
Visa processing Fee 2000
Visa Deposit 5000 Refundable at the time of visa cancelation and after
Add/Drop Processing fee 33  
Re-Test Fee (Graduate) 550  
Incomplete Exam fee (Graduate) 1650  
Graduation Fee 1375  
Transcript Fee 83  
ID Replacement Fee 55  
Degree Replacement / Extra copy fee 550  
Grade Appeal Fee  220 Per Course

 

  • Fees are subject to 5% Value Added Tax (VAT).
  • Annual Tuition Fee excludes the registration, and text books fees.
  • AED represents United Arab Emirates Dirhams.
  • City University Ajman may charge fees for additional services and facilities as required, and may increase
    fees at anytime without prior notice

* If the students need an extension to defend the thesis, then they must pay AED 7,623 Excluding VAT.
for each extension (the period of each extension is 6 months).

** MBA thesis can not be extended. If the student fail the thesis, He/She must repeat it and pay the full fee again

***This scholarship is for limited period 

Program Degree Major Medium of Instruction Program Duration Credit Hours Tuition Fee per credit hour in AED Total Tuition Fee in AED
Master of Law Master Public Law Arabic 18-24 months including Thesis 24 2200 52,800
Master Private Law Arabic 18-24 months including Thesis 24 2200 52,800
  Thesis

(in Arabic)*

Arabic 6 months 9 23,100 75,900

(Courses & Thesis)

Master of Business Administration Master Total Quality Management English 12-24 months 36 1650 59,400
Professional Postgraduate Diploma in Teaching

(in Arabic)

Higher Diploma
  • Islamic Studies
  • Arabic Language
  • English Language
  • Science
  • Mathematics
  • Social Studies
  • Computer Information Technology
Arabic 2 semesters 24 15,000

(Lump-sum amount)**

 

Other Fees
Item Amount in AED Description
Application and Admission Fee 3000 One-time fee submitted with the application (non-refundable)
Registration Fee (Master of Law) 500 Per semester (Fall & Spring) (non-refundable)
Registration Fee (Master of Law) 300 Per Session (Summer) (non-refundable)
Registration Fee (MBA) 250 Per Term (non-refundable)
Transfer of Credits Fee 300 One-time fee submitted with the request (non-refundable)
Late Registration 200 Per course
Visa processing Fee 2000
Visa Deposit 5000 Refundable at the time of visa cancelation and after
  • Fees are subject to 5% Value Added Tax (VAT).
  • Annual Tuition Fee excludes the registration, and text books
  • AED represents United Arab Emirates
  • CU Ajman may charge fees for additional services and facilities as required, and may increase fees at anytime without prior notice.

* If the students need an extension to defend the thesis, then they must pay AED 6,930 for each extension (the period of each extension is 6 months).

** This scholarship is for limited period