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Total Quality Management

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Total Quality Management

Credential: Masters Degree
Duration: 1 - 2 Years
Credit Hours: 36
Tuition Fee: AED 1650 / credit hour (see detailed fee structure here)
Class Timings: Weekend or Weekdays
Medium of Instruction: English

The Master of Business Administration degree is a 36-credit hour program that is based on the completion of 7 core courses and 5 specialization courses of 3-credit hours each. All modules are eight weeks each in duration. All students complete the core courses before moving to the individual specializations. Students who do not have an undergraduate degree in Business Administration must first complete five MBA Preparatory courses(15 credit hours) before entering the program.

Program Vision and Mission

MBA vision and mission stem from the vision and mission of the City University College of Ajman.


MBA program at City University College of Ajman will provide access and opportunity for national and international students to further their education. It will improve their professional management, leadership, and analytical skills, thus enhancing their career and earning potential.


The mission of the Department of Business Administration at CUCA is to provide high quality learning experience that enables students to develop knowledge and skills necessary to achieve their professional goals and transform them into high impact global leaders committed to the highest professional and ethical standards. The principal focus of the Department of Business Administration is to impart the necessary competencies and develop institutional leadership for effective decision-making.

Program Goals

The MBA program aims to provide its students with:

  • Advanced business management knowledge to succeed in rapidly changing business environments.
  • Critical thinking and collaborative skills to serve national and multinational enterprises that create value in a dynamic global economy.
  • Leadership and interpersonal skills to become agents of organizational development, change and corporate social responsibility.
  • Opportunities for self-assessment, continuous learning and career growth to become exemplary future business leaders.

Learning Outcomes

Students who successfully complete the MBA program should be able to:

  • Develop highly specialized knowledge of current and emerging management concepts, research methodologies and technology.
  • Apply advanced problem solving skills to analyze and solve highly complex business problems.
  • Make ethical strategic decisions in a variety of managerial and business contexts to demonstrate responsibility
  • Demonstrate the ability to manage professional activities both individually and in teams.


Total Quality Management 

  1. Design TQM programs for individuals and teams using appropriate internationally recognized quality management systems. 
  2. Evaluate the effectiveness of total quality management systems and recommend feasible and innovative improvements.

Degree Requirements

Degree Requirements – MBA- Total Quality Management
Core Courses 7 21
Specialization Courses 5 15
Total Required 12 36

To qualify for graduation, students must meet each of the following requirements:

  1. Completion of the MBA program requirements.
  2. Achieve a GPA of at least 3.00.

Study Plan

Download Study Plan

Pre-MBA Program

ACC 101 Accounting 1 3
BUS 102 Business Statistics 3
ECO 201 Microeconomics 3
FIN 301 Financial Management 3
MKT 302 Principles of Marketing 3
Total Teaching Hours 15

MBA Core Courses

MIS 501 Advanced Management Information Systems 3
MGT 550 Management Research Methods  3
MKT 570 Advanced Marketing Management 3
FIN 505 Managerial Finance 3
MGT 505 Advanced Operations Management 3
MGT 565 Organizational Behavior and Leadership 3
BUS 502 Business Strategy and Ethics (Capstone) 3 FIN 505; MGT 505; MKT 570
Total Credit Hours 21

MBA – Total Quality Management

MIS 501 Advanced Management Information Systems 3
MGT 550 Management Research Methods  3
Total Credit Hours 6
MKT 570 Advanced Marketing Management 3
FIN 505 Managerial Finance 3
Total Credit Hours 6
MGT 505 Advanced Operations Management 3 MGT 550
MGT 565 Organizational Behavior and Leadership 3
Total Credit Hours 6
BUS 502 Business Strategy and Ethics (Capstone) 3 FIN 505; MGT 505; MKT 570
TQM 600 Designing Organizations for Quality 3
Total Credit Hours 6
TQM 601 Planning and Continuous Improvement 3 TQM 600
TQM 602 Strategic Performance Measurement Systems 3 BUS 502,

TQM 600

Total Credit Hours 6
TQM 603 Statistical Quality Control 3 MGT 505,

MGT 550

TQM 604 Service Quality Management (Elective ) 3 TQM 601
TQM 605 Balanced Scorecards (Elective ) TQM 600
TQM 606 Leadership for Performance Excellence (Elective ) MGT 565
Total Credit Hours 6
Cumulative Credit Hours 36
Note: The student shall select one elective subject.

Course Description

Note: All courses are 3 credit hours. Prerequisites appear beneath the course title.

MBA Preparatory Courses
Accounting 1 ACC 101

The significance of accounting and the challenges it presents. Extensive coverage and review of major concepts followed by practical exercises.

Business Statistics BUS 102

This course introduces students to statistical analysis and how it relates to business decision making. Students will learn how to apply statistical tools for the collection, presentation, description, analysis and interpretation of data in business contexts. Topics covered include variables, levels of measurements, basic survey design, descriptive measures, probability analysis, sampling and hypothesis testing, correlation, regression analysis, and time-series forecasting. The course includes theoretical and practical lectures.

Microeconomics ECO 201

An introduction to the analysis of the principles and problems at the microeconomic level. This course elaborates on the theories of demand and supply along with the various types of elasticity. It discusses the costs of production and the profit maximization for an individual firm under varying degrees of competition, pricing, and the deployment of resources.

Financial Management FIN 301

The course gives an understanding and perspective on the financial management functions in an organization. It provides the ability to use tools like financial statement analysis, financial planning and working capital management. It enhances long term investment decisions through the use of valuation principles and equips students with the ability and confidence to tackle common financial problems in practice.

Principles of Marketing MKT 302

This course describes the relationship between the firm and its customers, market opportunities and customer value. It analyzes the marketing environment and ways to manage marketing information. It helps the students to explain product, product life cycle, customer-driven marketing strategy, product decisions, pricing strategies, distribution channels and promotion mix.

MBA Core Courses
Advanced Management Information Systems MIS 501

Prerequisite: None

This course provides students with the latest developments and practices from the Management Information Systems (MIS) field. Students explore several key elements of the information age ranging from online business practice to business intelligence. Topics relate directly to the specialized areas of business and management, and include the practical use of software programs used to manage those areas.

Management Research Methods MGT 550

Prerequisite: None

This course provides students with the opportunity to identify and apply appropriate research methodologies including quantitative and qualitative methods approaches, in order to design, analyze, interpret, and report research results. The main goal of this course is to enable students to make informed decisions using advanced statistical analysis based on accurate, reliable, and timely information, just like managers in a corporate setting.

Advanced Marketing Management MKT 570

Prerequisite: None

This course provides an understanding of the application of marketing theories, concepts, and practices as they relate to the management of the marketing function in a complex organization. Emphasis will be on the managerial aspects of marketing plans, including analysis of the external environment. A key element of the course will include the relationship of the “marketing mix” to strategic planning. A clear understanding of the importance of marketing, as well as a grasp of effective marketing practices, will be examined. Students will gain a working knowledge of both marketing theory and the practical application of innovative marketing strategies. They will also come to understand how product, price, place, and promotion contribute to the marketing mix as they explore research-based insights into consumer behavior.

Managerial Finance FIN 505

Prerequisite: None

This course provides an introduction to managerial finance, financial statements and analysis, cash flow and financial planning. Students will also explore the time value of money, capital budgeting techniques, the cost of capital, capital structure, and working capital management.

Advanced Operations Management MGT 505

 Prerequisite: MGT 550 

This course helps students to apply the operations management principles and strategies for improving the service/product innovation. Focus is laid on analyzing the design of operations processes from the product-process matrix view point and developing a global supply chain management strategy through the usage of information technology (IT) and inventory management techniques. By studying this course, students will be able to analyze the improvement processes from various perspectives of lean and six sigma tools and apply them successfully in managing projects.

Organizational Behavior and Leadership MGT 565

Prerequisite: None

This course focuses on the study of human behavior in organizations. Students will learn various theoretical concepts and practical methods for understanding, analyzing, and predicting individual and group behavior, teamwork, motivation, interpersonal conflict and communication. In addition, students will learn various leadership theories and practices in organizations, and global leadership. Students will also conduct critical analyses of various models and issues related with leadership, analyze cases, and apply theories innovatively and ethically.

Business Strategy and Ethics (Capstone Course) BUS 502

Prerequisite: FIN 505; MGT 505; MKT 570

This is a capstone course and it enables students to learn about the dynamics of strategic management process and strategy formulation an applied manner. It equips students to critically analyze, interpret, and evaluate both internal and external environments in local and global contexts. By studying this course, students will develop hands on skills of strategic decision-making frameworks and approaches and be able to apply them successfully at personal, organizational, and societal levels. Focus will be laid on critically analyzing the corporate ethical principles and ethical issues in the workplace and train them to apply in the dynamic organizational scenarios.

Specialization Courses (Total Quality Management)
Designing Organizations for Quality TQM 600

Prerequisite: None

This course covers the principles of total quality management and emphasizes the high-performance management practices, such as those reflected in the ISO 9000 and Six Sigma. Topics will include: foundations of quality management, tools and techniques for quality and managing for performance excellence.

Planning and Continuous Improvement TQM 601

 Prerequisite: TQM 600

This course covers the necessary tools and techniques for continuous improvement and problem solving. Students will learn how to develop their interpersonal skills and work effectively in teams. In addition, this course helps students and guides them through the effective use of problem-solving tools and helps them apply the quality improvement process in all aspects of their work.

Strategic Performance Measurement Systems TQM 602

Prerequisite: BUS 502,

TQM 600

This course focuses on various types of performance indicators for continuous improvements and how to identify indicators that achieve organizations’ goals and objectives. Students will learn how to develop and design effective performance measurement systems. Topics will include: quality and process indicators, indicators criticalities and curiosities, performance indicators properties, designing a performance measurement system and indicators, measurement, preferences and evaluation.

Statistical Quality Control TQM 603

 Prerequisite: MGT 505, MGT 550

This course introduces students to the modern quality control techniques for statistical process monitoring and control. Students will advance their knowledge of the benefits of process improvement tools and apply statistical process control for continuous quality improvement. Topics will include: quality improvement, DMAIC process (define, measure, analyze, improve and control), control charts for variables and attributes, monitoring and controlling techniques.

Service Quality Management (Elective) TQM 604

 Prerequisite: TQM 601

This course explores the importance of service quality and its role in the organization’s overall performance. This course examines the key dimensions of services and how it differs and interacts with tangible products and their role in the economy. Students will learn various models of service design and service quality management. The course builds on conceptual frameworks and cases from a wide range of service businesses that are selected from different types of fields.

Balanced Scorecards (Elective) TQM 605

 Prerequisite: TQM 600

This course covers step-by-step processes on how to guide managers in creating scorecards and dashboards. It then shows Excel developers how to create those scorecards and dashboards. Students will learn how balanced scorecards help organizations translate strategy into action and how to build, implement and manage with a balanced scorecard performance management system. It also helps students develop the necessary team skills and knowledge to implement a scorecard system in their organizations

Leadership for Performance Excellence (Elective) TQM 606

Prerequisite: MGT 565

This course provides a broad overview and a thorough understanding of leadership sustainability. Students will learn the essential qualities of leadership, leadership development and effectiveness. In addition, students will examine various ways to initiate, engage, construct and participate in building leadership sustainability. In the process, they will learn how to develop a compelling vision and demonstrate ethical leadership to achieve sustainable performance excellence.

Program Tuition Fee

Application⬧Admission⬧Registration Fees ( Graduate Programs )
Admission Fee AED 3,000 One-time fee submitted with application, non-refundable
Admission Fee 

(International Students)

AED 3,000 One-time fee submitted with application, non-refundable
Registration Fee (MBA)  AED 250  Per Term, non-refundable
Registration Fee (MLAW) (Regular Semester) AED 500 Per Semester, non-refundable
Registration Fee (MLAW)

 ( Summer )

AED 300 Per Session, non-refundable
Tuition Fees
MBA (TQM, HRM) AED 1,650 Per credit hour
Master in Law  AED 2,200 Per credit hour
AED 23,100 Thesis (6 Months)
AED 6,930 For every additional 6 Months
Professional Diploma in Teaching AED 900 Per credit hour
AED 15,000  Discounted lump-sum amount for limited period (Full Program, inclusive of admission, registration and tuition fees)
Other Fees
Re-Test Fee (Graduate) AED 500
Incomplete Exam Fee (Graduate) AED 1,500
Credit Transfer Fee AED 300
Late Registration Fee AED 200 Per Course
Visa Deposit AED 5,000 Refundable at the time of visa cancellation and after completing one year of study at CUCA
Visa Processing Fee AED 2,000
Add/Drop Processing Fee AED 30 For each request form
Graduation Fee AED 1,250
Transcript Fee AED 75
ID Replacement Fee AED 50
Diploma Replacement Fee AED 500
Change of Major Fee ( MBA ) AED 1000 Change of specialization in modules 1&2
AED 2000 Change of specialization in modules 3&4
AED 3000 Change of specialization in modules 5&6
Change of Major Fee 

( MLAW )

AED 500
Grade Appeal Fee AED 200


* CUCA may charge fees for additional services and facilities as required and may increase fees at any time without prior notice.

** Fees are subject to 5% Value Added Tax (VAT).

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