Licensed by: Ministry of Education - Higher Education Affairs  |  مرخصة من: وزارة التربية والتعليم - شؤون التعليم العالي
IT Support

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CUCA Information Technology Department

IT Support Introduction

Department of Information technology is providing technological excellence that advances learning, teaching, research, and student formation in alignment with City university college of Ajman mission and vision. Information Technology department provides students with IT services to connect to the campus network and to use various resources such as Student portal, Email, on-campus printing and scanning, physical and virtual computer labs, academic software as well as the classrooms, and meeting room technologies.

 

CUCA Email
  • How to use CUCA email, please click here
  • Steps to configure Email Signature – Arabic, please click here
  • Steps to configure Email Signature – English, please click here
  • Request for email password change, please click here

 

Learning Management (Moodle)
  • Moodle Startup Guide, please click here
  • How to access exam through UMS portal, please click here
  • How to create an exam on Moodle- for Faculty, please click here

 

Zoom Online Classes
  • How to create Zoom account ,please click here
  • Access an online class, please click here 
  • How to open a meeting on zoom- for Faculty, please click here
  • How to schedule a meeting on zoom- for Faculty, please click here
  • How to update Zoom software, please click here
  • How to update Zoom software-Arabic, please click here
  • How to change Zoom virtual background, please click here
  • Secure Zoom Meeting-Arabic, please click here
  • Secure Zoom Meeting, please click here
  • How to send invitations to students- for Faculty, please click here
  • Prerequisites for attending the exam with Zoom, please click here
  • FAQ Zoom, please click here

 

Online Exams
  • Prerequisites for attending exams with Respondus Lockdown Browser, Please click here

 

Respondus Lockdown Browser tutorials
  • Respondus exam FAQ, please click here
  • Lockdown Browser Guidelines, Please click here
  • Download Lockdown Browser, please click here
  • Support on Online Proctoring Respondus, please click here

 

Respondus Lockdown Monitor tutorials
  • Lockdown Monitor introduction, Please click here
  • Lockdown Monitor Guidelines, Please click here
  • Support on Online Proctoring Respondus, please click here

 

Support Video Links for online learning resources
  • How to enter your online class through Zoom, please click here
  • Respondus Lockdown browser tutorial, Please click here
  • How to create Zoom account ,please click here
  • How to open a meeting on zoom- for Faculty, please click here
  • How to schedule a meeting on zoom- for Faculty, please click here
  • How to send invitations to students- for Faculty, please click here
  • How to create an exam on Moodle- for Faculty, please click here

 

IT Helpdesk Support

Students can always contact IT Service Desk when they have issues with their user account, email account, Internet account or report any IT problem in a classroom or computer lab by contacting the IT station or sending an email to itsupport@cuca.ae